Saturday, February 18, 2006

TurboTax is evil and must be destoyed.

Dante was wrong. It isn't Judas, Brutus and Cassius in Satan's mouth in the final level in hell. It is the customer service staff at . Or, at any rate it should be. I've been using TurboTax online for years to do my taxes. I like it a lot. Is an easy program and it walks you through a lot of deductions that you may not be aware that you could take. Yesterday I sat down with all my forms and discovered that with a little creativity on my part, I get a refund. I get to the end where I have to pay and I can't because the online form doesn't allow for an address outside of The United States. I still have my American checking account but I changed the address to the one over here so I could get my mail. I foolishly call the customer service line. It takes me twenty minutes to explain to the man that can barely speak English what my problem is. . . (I have no problem dealing with people where English is a 2nd language. I wish I were bilingual. However when I call a customer service line, I expect a certain level of comprehension from the person I am speaking to. Call me crazy.) He tells me that I will have to buy the download product and will then need to do the taxes again. Okay. Fine. That's annoying but I'll do it. Then he tells me that the download product is more money than the online. Not acceptable. Why would I pay more when I could use the online product except for a substantial design flaw in their system? Round-round-round in circles we go. Speak to the manager. Basically tells me tough and transfers me back into the queue to speak to a technical person. There is a thirty-minute wait according to the message. I consider staying on hold but realized that there is no way this other person would help me and it will only result in my blood pressure reaching even further levels. I decide to think outside the box. I call Bank of America to see if I could switch my address on file back to the Los Angeles apartment, make the payment to Satan's minions at TurboTax and then switch it back. The guy was willing to do that. Great! I think. Can I confirm my driver’s license number? When I opened the account back in 1997 I had a Washington drivers license. I haven't had that license for ages and have given them my California license a couple of times. He refused to change the address because I could not confirm an invalid drivers license. The humor of the situation- that I changed my address from California to the UK before was lost on him. At least he spoke English.


At 2/21/2006 11:01:00 PM, Blogger jen said...

I've had more problems trying to change my address to a UK address ... people don't seem to grasp the concept that one might, at some point, live *outside* the US! Completely flummoxes them. If you really want to see their head spin, tell them you're *calling from London*. Blows their mind.

That's my excuse for why I haven't filed in three years (ooops! must fix that. soonish.)

At 2/23/2006 03:36:00 AM, Blogger mpragnes said...

If anyone else wants to stay away from TurboTax, TaxCut has a free download

At 2/23/2006 04:34:00 AM, Anonymous Anonymous said...

nichole, funny post -- we blogged about it at


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